We provide 3 months Guarantee for Battery/Box Mod, if there is any quality problem during guarantee period, we can provide replacements to you.
Items except Battery/ Mod are only covered by our DOA warranty. DOA items must be reported to us within 72 hours of receiving them.
Please test your item as soon as you get your order, we are very sorry to hear of such cases. We believe that the following may be useful in such cases.
Please clean your atomizer first. If you put your atomizers away for several months and they can't perform well when you begin to use them, please firstly try to clean your atomizers completely.
Please first check our item description to see whether it has special function, for example, 5-clicks protection.
Then try to charge the battery for a while. Though it was fully charged when comes out from factory, it may be lose power in warehouse or during transit.
Meanwhile, sometimes the battery and atomizer aren't so flush with each other, you will need to adjust their terminal connection. The atomizer terminal may have been pushed down in the rubber seat so it isn't reaching the battery terminal. Please try using a bamboo skewer and wiggling the atomizer brass terminal out of its rubber seat carefully a little bit by sticking the pointed end in the atomizer hole, then do the same with the battery.
We tried our biggest effort to give detailed description in product description, and we suggest you look through the user manual before using any product. We appreciate any time and effort taken to attempt fixing these issues before contacting us. If the above doesn't work, please feel free to chat on line or email us, we will respond as soon as possible to assist in resolving your issue.
E-mail address: firstname.lastname@example.org