Ordering And Shipping

In the event that a product listed on Vapesourcing is mistakenly listed at an incorrect prices, Vapesourcing reserves the right to refuse or cancel any orders placed for the product listed at the incorrect price.

Given the popularity and/or supply constraints of some of the products offered on the Website, Vapesourcing may have to limit the number of products available for purchase. Vapesourcing reserves the right to change stock available for purchase at any time, even after you place an order.

"To contact our customer support team to cancel an order, please fill out the 'Contact Us' form by clicking here or using the 'Contact Us' button below. Please make sure to include your order number and the e-mail address linked to your account.

We must advise, while we will do our best to cancel orders at customer's request, we cannot guarantee we will be able to do so if an order has already Processed. As that means your order has already processed for shipment and is boxed, awaiting collection. If an order has already been shipped from our facility, we unfortunately are not able to cancel the order."

With most orders, they can be sent out for delivery within 48 business hours. We strive to ship orders out as quickly as possible with processing priority to customers with paid shipping.

There may be occasions when Vapesourcing confirms your order but subsequently learns that it cannot be supplied to you. In the event Vapesourcing cannot supply a product you ordered in a timely fashion, Vapesourcing will contact you and help to exchange the item, if there is any price difference, we will either refund it for you or ask you to pay for it; or help to cancel the order and refund the purchase cost in full.

All shipping transit times are estimated delivery time and not guaranteed. Please keep in mind that tracking information may not be updated for several days. Tracking information may not be updated until your package has reached transit location or post office.

Shipping and delivery times are calculated in working days from Monday to Friday. In the case of major holidays such as Christmas, the Chinese Lunar New Year, the Black Friday and the 11/11 event please allow extra delivery time.

If the shipping address on your order is incorrect by the time the order has been shipped, please note that we cannot change the delivery address afterwards. We cannot be held responsibility for any delays, fees, or other delivery issues if you've made an error in the shipping information on your order. If such an error causes an order to be rejected, lost or destroyed, we cannot issue a refund or replacement of any kind. If the error causes the order to be sent back to us, you may be responsible for return shipping fees. Orders that are returned to us due to an incomplete or incorrect address will be refunded for the full order cost minus any shipping charges. Unfortunately, unless the order is returned back to our warehouse in an undamaged and resalable condition, we can not issue a refund. Refunds issued will be for the cost of the merchandise only; shipping costs will not be reimbursed and will not be granted until the parcel has been delivered to our facility.

All orders reported as "delivered" by shipping companies are considered delivered. Vapesourcing cannot be made liable of non-delivery in this case.

All non-receipt of orders must be reported within 3 months from the date the item is shipped to you. After this time We will no longer be able to investigate and no compensation will be offered.